Our customer is looking for an approval process for Payment Cancellation.
It should be similar to the Adjustment approval process where they can define the debit amount hierarchy and assign the managers who can approve the amount.
It should allow the managers to review and approve the payment being cancelled and reject if needed within CCS before it impacts the account’s financial transactions.
The approval profile should be per CIS Division to allow utility company to have different sets of approvers/managers per CIS Division.