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Apply Sheet Inconsistent Behaviour

Naveen KopparapuApr 3 2025 — edited Apr 3 2025

We're using Apply Sheet as mentioned in https://documentation.custhelp.com/euf/assets/devdocs/cloud23b/IntelligentAdvisor/en/Content/Guides/Use_Intelligent_Advisor/Use_Policy_Modeling/Work_with_rules/Write_rules_in_Excel/Split_rule_tables_by_date_apply_from.htm?Highlight=sheets

But when we've a Case routing spreadsheet

It has an effect where screen flow is dependant on relevancy

Screens that were irrelevant were displaying in the Merits interview

This was solved by taking out the New Routing rules and adding them into their own spreadsheet. This error also exists in the latest OPM version.

Is there a way to get it working by having Apply sheet and using the Old Routing and New Routing in same excel sheet as 2 different tabs ?

This issue is happenign when we use Show If relevant functionality: https://documentation.custhelp.com/euf/assets/devdocs/cloud23b/IntelligentAdvisor/en/Content/Guides/Use_Intelligent_Advisor/Use_Policy_Modeling/Design_interviews/Configure_screen_to_only_display_if_relevant.htm?Highlight=show%20if%20relevant

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Added on Apr 3 2025
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