We're using Apply Sheet as mentioned in https://documentation.custhelp.com/euf/assets/devdocs/cloud23b/IntelligentAdvisor/en/Content/Guides/Use_Intelligent_Advisor/Use_Policy_Modeling/Work_with_rules/Write_rules_in_Excel/Split_rule_tables_by_date_apply_from.htm?Highlight=sheets
But when we've a Case routing spreadsheet
It has an effect where screen flow is dependant on relevancy
Screens that were irrelevant were displaying in the Merits interview
This was solved by taking out the New Routing rules and adding them into their own spreadsheet. This error also exists in the latest OPM version.
Is there a way to get it working by having Apply sheet and using the Old Routing and New Routing in same excel sheet as 2 different tabs ?
This issue is happenign when we use Show If relevant functionality: https://documentation.custhelp.com/euf/assets/devdocs/cloud23b/IntelligentAdvisor/en/Content/Guides/Use_Intelligent_Advisor/Use_Policy_Modeling/Design_interviews/Configure_screen_to_only_display_if_relevant.htm?Highlight=show%20if%20relevant