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Applications Not Appearing in Workspace (9.3.1)

638106May 7 2008 — edited Aug 2 2008

Hello all,

We recently upgraded to system 9.3.1 and intermittently users are not seeing the applications when logging into Workspace.

Example: USER A logs in to Workspace, is able to perform all necessary duties by logging on to the application for days, sometimes weeks at a time. Suddenly, USER A logs in, and Workspace appears as if there are no applications registered at all. The next day USER A logs in and everything is back to normal.

Can anybody give me a clue as to where to look to find the source of this?

I have a sneaking suspicion it is because the applications were not properly de-registered from the previous version (System 9.3.0.1) which had completely different server names as the current system 9.3.1.

If that is the case, those references would be located in the tables in the main HFM database, but what, or should i even, modify/delete those references?

Thanks for any help,
Kelly

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Locked on Aug 30 2008

Added on May 7 2008

#business-intelligence-applications, #financial-consolidation, #performance-management-applications

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