Java APIs

I recently updated to Java 7 so I could use this service. I called up Blackboard support when it would not load and they told me to clear Cache, try downloading new deployment file, disable Windows firewall and nothing worked. They then told me to delete all versions of Java I had installed and reinstall Java 6. Here are the execeptions in the error message. Below I posted the
JeNeLa report, can someone help me?


Thanks

JaNeLA Report - version 11.05.17


Report for https://sas.elluminate.com/site/external/recording/playback/link/meeting.jnlp?suid=M.443BA574762A8747628C022B8E8DE2&sid=329

Content type text/html;charset=utf-8 does not equal expected type of application/x-java-jnlp-file
The entity "copy" was referenced, but not declared.


com.sun.deploy.net.FailedDownloadException: Unable to load resource: http://na-downloads.elluminate.com/web/download/12.0/video-client-windows-x86.jar
at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
at com.sun.deploy.net.DownloadEngine._downloadCacheEntry(Unknown Source)
at com.sun.deploy.cache.ResourceProviderImpl.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.cache.ResourceProviderImpl.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)


java.net.SocketException: Address family not supported by protocol family: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.net.NetworkClient.doConnect(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.<init>(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)
at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
at com.sun.deploy.net.DownloadEngine._downloadCacheEntry(Unknown Source)
at com.sun.deploy.cache.ResourceProviderImpl.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.cache.ResourceProviderImpl.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)