Customer is using AME for invoice approval. For some invoices when the approval is initiated, the Action is future , the status for approval is future. The approver can not receive the approval request.
Workaround available:
Stop the approval and initiate again, the 1st level approver will have the 'Sent' as an action.
Setup reviewed so far does not indicate obvious fault. OWC s were performed (we have recorded materials), but same : no obvious root cause for the issue
Customer is having the issue only on Production due to high volumes of data
APXIAWRE.rdf 120.11.12020000.5
Kind Regards
Anca