We’re currently facing an issue in Oracle E-Business Suite (EBS) R12 where the approver is not receiving any email notifications for invoice approval. The user is able to approve the invoice directly via the system (Oracle Forms), but approval via email is not working.
What we’ve checked so far:
- The Workflow Mailer is up and running.
- No approval email is received by the user (not even in spam/junk).
- In some cases where the email is received, clicking the Approve link in the email does not work or the action is not reflected in the system.