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Any implementation with IVR and OPA integrated?

814586Nov 15 2010 — edited Dec 6 2010

Hi OPA Gurus!

Has OPA been used in IVR system for interactive screening? One of my clients is planning its IVR enhancement and they are evaluating the option to leverage the same Rulebase developed for online self service to support IVR screening. The challenge is that any dynamic questions from OPA will have to be pre-recorded in voice and coded in IVR script. This sounds like a high effort approach. Is this technically feasible? Any implementation example or proof of concept?

Best Regards,
Bowen Wang

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Added on Nov 15 2010

#intelligent-advisor-general-discussion, #opa

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