Application Development Software

Hello all!

We found a problem with our Kerberos Authentication (Ucm server). Under normal circumstances, the user is typing in the URL of the server, as normal, and is getting re-directed to the UCM home page, due to Kerberos authentication. However, there are some cases, when users first launch some applications, like SAP or Dimensions, and after that they are loggin into UCM. In that case, UCM page does not authenticate, and are stuck at the adfAuthentication?login=true blank page.

I took some Fiddler tracing, where this can be seen clearly. In a "good" scenario I see how the page load progress, you can see the home page loads (IdcService=GET_DOC_PAGE&Action=GetTemplatePage&Page=HOME_PAGE), then you see the call for service GET_PERSONALIZED_JAVASCRIPT&cachekey=....

In a "bad" scenario I see how the load of the page stops at adfAuthentication?login=true, and there is no progress to HOME_PAGE or GET_PERSONALIZED_JAVASCRIPT.

I suspect some cookies interfering, which were loaded for the SAP or Dimensions applications. But this is just a pointer in the big blue sky.

Does anyone have any suggestions?

Thank you so much!
Anya