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500 Internal Server Errors for multiple DoseMeRx sites

Michael FerrelliMar 20 2025

Workflow or API calls:

Reminder: If this is referring to a client domain or EHR activity—not the public sandbox—do not include API request data or live patient data.

Background Information:

DoseMeRx is not able to be reached for the following customers because we are receiving a 500 Internal Server Error.

East Alabama Medical Center, Excela Health, Sarah Bush Lincoln, and Concord Hospital.

Failure to provide answers will impact our ability to respond in a timely and effective manner
Developer questions:

Are you an OPN Member? Yes
Have you signed up to be in the Healthcare Developer Track? unsure
Are you a registered Code Program member? Yes
Does your App have a presence on the Oracle Healthcare App Marketplace? Yes

Are you developing on behalf of an Oracle Health client?
If so, which client:

Application's Client ID and App ID, if relevant:

East Alabama Medical Center: c5013bf3-ebba-4bda-8574-ed83da9e1633

Expected Result: DoseMeRx application is able to launch successfully

Actual Result:

East Alabama Medical Center

(get_patient)|X-Request-Id: ed2531ec-0c07-44e1-bb84-c08cfe5625d0

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Added on Mar 20 2025
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