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Thread: My Oracle Support Really Slow

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Permlink Replies: 81 - Pages: 6 [ 1 2 3 4 5 | Next ] - Last Post: Nov 20, 2009 4:30 PM Last Post By: orafad
Fabio D'Alfonso

Posts: 37
Registered: 08/20/09
My Oracle Support Really Slow
Posted: Nov 2, 2009 11:27 AM 		 
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Hi,
I am experiencing very long time responses from the My Oracle Support Site; the classic Metalink is going to retire on November 6th and the green stripe in the welcome page of My Oracle Support requires 5 to 10 minutes to load.

Thanks
--

Fabio D'Alfonso
'Your Partner in Business'
cell. +39.348.059.40.22
web: [www.fabiodalfonso.com|www.fabiodalfonso.com]
email: fabio.dalfonso@fabiodalfonso.com
fax: +39.06.874.599.581
BlackBerry® Wireless Enabled Address.
oracletechnet

Posts: 1,646
Registered: 03/03/03
Re: My Oracle Support Really Slow
Posted: Nov 2, 2009 11:44 AM   in response to: Fabio D'Alfonso in response to: Fabio D'Alfonso 		 
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Please report this problem to Support.
schavali

Posts: 5,433
Registered: 04/17/08
Re: My Oracle Support Really Slow
Posted: Nov 2, 2009 11:45 AM   in response to: Fabio D'Alfonso in response to: Fabio D'Alfonso 		 
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The MOS site uses Adobe Flash and requires a fast processor and good amounts of memory for it to be reasonably usable. Using MOS on older computers will most likely cause the slowness you are experiencing

MOS Doc 841055.1 - CLASSIC METALINK, ORACLE ON DEMAND CUSTOMER PORTAL AND MY ORACLE SUPPORT TRANSITION FAQs

HTH
Srini
Fabio D'Alfonso

Posts: 37
Registered: 08/20/09
Re: My Oracle Support Really Slow
Posted: Nov 2, 2009 12:03 PM   in response to: schavali in response to: schavali 		 
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Hi,
I know about requirements and the problem is not there, in this case.
I am using a quite powerful PC and an high speed connection.

Thanks
--

Fabio D'Alfonso
'Your Partner in Business'
cell. +39.348.059.40.22
web: [www.fabiodalfonso.com|www.fabiodalfonso.com]
email: fabio.dalfonso@fabiodalfonso.com
fax: +39.06.874.599.581
BlackBerry® Wireless Enabled Address.
schavali

Posts: 5,433
Registered: 04/17/08
Re: My Oracle Support Really Slow
Posted: Nov 2, 2009 12:13 PM   in response to: Fabio D'Alfonso in response to: Fabio D'Alfonso 		 
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As indicated above, pl use the "Feedback" link (top right in MOS) and report your issue

HTH
Srini
Fahd Mirza

Posts: 544
Registered: 10/13/05
Re: My Oracle Support Really Slow
Posted: Nov 9, 2009 4:01 AM   in response to: Fabio D'Alfonso in response to: Fabio D'Alfonso 		 
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I am using MOS on my 2.16 Ghz processor with 1 GB RAM, and the performance is fine. I have seen MOS on 512 MB RAM machines running fine.

regards
Christophe Ortiz

Posts: 31
Registered: 07/29/08
Re: My Oracle Support Really Slow
Posted: Nov 9, 2009 6:21 AM   in response to: Fabio D'Alfonso in response to: Fabio D'Alfonso 		 
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I dunno who is the genius architect who choose this technology but i'm really pissed off by this new version: slowliness, loss of useful features. It's even no more possible to go back to the previous page !
And i even dont talk about the fact that i loose all my favorites than the bookmarks are just unusable .....

Using flash is definitively not for professional applications ! I'm using metalink at least 3h per day and this new interface **** me off already .... Moreover we are stuck for all our open SR as they are not complete anymore !

I suggest to oracle to fire the architect who choose flash and also the guy who handle the migration .....

:-(
Chris Slattery

Posts: 1,571
Registered: 08/12/04
Re: My Oracle Support Really Slow
Posted: Nov 9, 2009 6:25 AM   in response to: Christophe Ortiz in response to: Christophe Ortiz 		 
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Ssshhh don't talk like that the police will be along soon to close the thread because "Support don't' monitor the forums"


notwithstanding a ton of responses from them re MOS in the other threads here
christian erlin...

Posts: 17
Registered: 10/15/09
Re: My Oracle Support Really Slow
Posted: Nov 9, 2009 6:30 AM   in response to: Christophe Ortiz in response to: Christophe Ortiz 		 
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You could of course use the HTML version of MOS: https://supporthtml.oracle.com
Chris Slattery

Posts: 1,571
Registered: 08/12/04
Re: My Oracle Support Really Slow
Posted: Nov 9, 2009 6:47 AM   in response to: christian erlin... in response to: christian erlin... 		 
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just tried it and it's broken. Imagine if you will if Oracle had an old support site that worked really well and didn't try and fix what wasn't broken.
Christophe Ortiz

Posts: 31
Registered: 07/29/08
Re: My Oracle Support Really Slow
Posted: Nov 9, 2009 7:10 AM   in response to: christian erlin... in response to: christian erlin... 		 
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Thanks Christian !
At least i can use the browser go back button, open every pages in new tabs and keep the old screens to search/upload patchs.

But my SRs are still missing ....
christian erlin...

Posts: 17
Registered: 10/15/09
Re: My Oracle Support Really Slow
Posted: Nov 9, 2009 8:01 AM   in response to: Chris Slattery in response to: Chris Slattery 		 
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Chris Slattery wrote:
just tried it and it's broken.
Hm. Just tried it again, and it works...I must admit, that I didn't play around; the search seems to work (of course you'll have to adjust your search settings), and I can also see the Headlines of my previous (Hard Closed) SR's as announced...I didn't have any open SR's...

Chris Slattery wrote:
Imagine if you will if Oracle had an old support site that worked really well and didn't try and fix what wasn't broken.
Well I don't have to imagine; I just have to remember the good old days :P
mdtaylor

Posts: 2,018
Registered: 10/14/98
Re: My Oracle Support Really Slow
Posted: Nov 9, 2009 8:29 AM   in response to: Chris Slattery in response to: Chris Slattery 		 
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Looks like Oracle is executing a Denial of Service attack on their users as both MOS and HTML MOS are down now.

I suggest sending feedback directly via the feedback links if/when their support sites ever start working again. I plan on complaining multiple times a day.

Maybe it is time to move into a management role...
Boneist

Posts: 3,496
Registered: 04/26/07
Re: My Oracle Support Really Slow
Posted: Nov 9, 2009 8:36 AM   in response to: mdtaylor in response to: mdtaylor 		 
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mdtaylor wrote:
I suggest sending feedback directly via the feedback links if/when their support sites ever start working again. I plan on complaining multiple times a day.

Heh; I've only just worked out that to get rid of the nice blank screen that I'm presented with when I go to http://support.oracle.com/ I have to click on the address bar (in IE v6) and then press enter. Refresh (F5 or Ctrl-F5) doesn't work.

*sigh*
mdtaylor

Posts: 2,018
Registered: 10/14/98
Re: My Oracle Support Really Slow
Posted: Nov 9, 2009 8:52 AM   in response to: Boneist in response to: Boneist 		 
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When I get into supporthtml.oracle.com, I get the following message:

WARNING: There is a problem with the Call Center back-end and it is currently not available. Some features on this page are temporarily disabled.
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